Shipping Policy
This Shipping Policy outlines how orders are processed, prepared, dispatched, and delivered by BY ORZAN SHOERACK. We aim to provide clear and transparent information regarding delivery expectations and customer support.
1. Delivery Coverage
We deliver to eligible service areas supported by our logistics partners. Delivery availability may vary depending on destination and operational conditions.
2. Shipping Costs
All listed product prices include standard delivery costs.
No separate shipping charges are added during checkout. The price displayed on each product page is the final product price for standard delivery.
Any applicable delivery costs are fully covered and incorporated into the advertised product pricing.
3. Order Processing
Orders are normally processed within 1–3 business days following successful order submission.
Processing times may occasionally vary during periods of increased order volume, public holidays, inventory verification, or operational requirements.
4. Estimated Delivery Time
After dispatch, most orders are delivered within 3–7 business days.
Delivery estimates are provided for guidance only and may vary depending on destination, courier operations, weather conditions, and other external factors.
5. Dispatch Confirmation
Once an order has been prepared and dispatched, customers may receive a dispatch confirmation email containing available shipment information.
6. Delivery Address Accuracy
Customers are responsible for ensuring that delivery information is complete and accurate at the time of order placement.
Requests to update delivery details should be submitted within 12 hours of order placement whenever possible.
7. Delayed Deliveries
While every effort is made to meet estimated delivery timeframes, delays may occasionally occur due to circumstances beyond operational control.
Such circumstances may include adverse weather, transportation disruptions, peak seasonal demand, carrier capacity constraints, or other logistical factors.
8. Damaged Deliveries
If an order arrives with visible damage, customers should contact our support team within 48 hours of delivery.
Supporting photographs of both the packaging and product may be requested to assist with review and resolution.
9. Missing Deliveries
If a delivery has not arrived within 10 business days following dispatch, customers should contact us for assistance.
Our team will work with the relevant delivery provider to investigate the matter.
10. Customer Support
BY ORZAN SHOERACK
467 Sipson Road
Sipson
West Drayton
England, UB7 0JA
Phone: +44 131 482 7605
Email: hello@byorzanpropertysupplies.store
Our customer support team aims to respond to delivery-related enquiries within 1–2 business days.